Retail | Restaurant | Entertainment | Learning & Development | Curriculum Creation | Content Creation | Instructional Design | Facilitation

eLearning |LMS | Onboaring | HR Software Experience

Articulate 360 [Rise & Storyline]

Survey Monkey
Oracle – UPK
Vyond [GoAnimate]
SumTotal | SkillSoft
SAP SuccessFactors

My Resumé

Senior Manager, Talent Development
NBCUniversal – Universal Studios Hollywood
February 2020 – December 2020 [Layoff due to COVID-19]

• Onboarding/Orientation of all new hires to organization
• Transitioned department from traditional classroom learning to eLearning & virtual curriculum – leveraging and introducing tech to elevate engagement and talent
• Created and facilitated webinar/lunch & learn series aligned with NBCU mission/strategy/competencies
• Managed L&D intranet page and updated weekly to bring relevant learning to professional team
• Created compliance training eLearning modules [Respect In The Workplace/Anti-Harassment Training, Manager In Charge Training, Reopening/Safety Training]
• Partnered with Vice Presidents, Directors, Human Resources, Labor Relations to ensure Talent Development was proactively providing content that was relatable, relevant, and aligned with key business levers
• Responsible for bi-weekly written communication content for 2000+ professional staff
• Supported through accessibility and availability the social and emotional wellness of my team during COVID-19

Learning & Development Leader | People Strategy Consultant
Excellence In Retail
August 2012 – PRESENT

• Creation of training curriculum and core training programs for various international retail/hospitality/ restaurant organizations
• Created feedback opportunities and action framework for surveys, reviews, and town halls
• Worked directly with Corporate Executive team to implement roll out and system standards in timely and effective ways
• Creation of consistent protocol for certifying and verifying remote training impacts/opportunities
• Evaluation of talent pipeline and shaping of D&I and L&D framework and opportunities to support growth of internal and external bench strength
• Achieved operating budget goals and selling strategies to maximize profit contribution per person, labor hours, conversion standards, and location performance
• Built relationships with several eLearning vendors to ensure matching right software to company needs/budgets
• Content creating, instructional design, facilitation that brings together training, enrichment opportunities, social learning, remote social & emotional development, and engagement levels [tracked to individual level] to support career journeys, retention, growth, sustainability
• Beta tester for eLearning software, platforms internationally

Regional Director – Southwest & Rocky Mountain Markets
September 2013 – January 2015

• Only Region to exceed all sales goals and business levers each quarter
• Actively sought new channels and community opportunities to increate business visibility and client growth
• Created Daily Sales Reporting for Field Leadership team
• Focus on customer experience and client growth through interactions that earned the region the highest secret shopper score in company of 99.3% in fiscal 2014
• Created a marketing and event cadence to drive foot traffic to locations and elevate conversion to highest in company at 63% including, product previews, client exclusive events, and participating in center events
• Empowered all staff members to make in-the-moment decisions that supporting our Region’s philosophy & brand image
• Coordinated and participated in 20+ new store opening in the region
• Controlled store operating expenses for highest profit in company, quarterly
• Created a region appreciation/recognition program that elevated engagement +11% from 2013 to 2014
• Full cycle recruitment of DM, AM, and flagship SM people with a time to fill of one-day
• Best attrition in company at 28% - well under industry average
• Trained/on boarding all new hire Regional Directors, District Managers in company
• Hosted training for new hire Area Managers and Flagship Store Managers in my Regional
• Organized, hosted, created content, and facilitation Regional, District, and Area Manager Meeting at the Deerfield Beach, FL Headquarters in partnership with the VP of Stores
• Hosted virtual and in-person Region, District, Store Manager meeting to review policies, goals, results, inspire, motivate, answer question, gather feedback and suggestion, and evaluate current programs for effectiveness

Market Director
Icing By Claire’s
March 2011- August 2012

Director Of Stores
AMA Nantucket
May 2008 – October 2010

Regional Manager & Store Operations Director
Carter’s | OshKosh | RagShop
March 2005 – May 2008

Store Operations Manager – All Brands
Barnes & Noble [Calendar Club Division]
July 1999 – March 2005